Okbajee app Privacy Policy — Your Information is Safe With Us

What information is collected?

When you register on okbajee app, we collect your name, mobile number, email address, and date of birth. This information is required for account verification and identity confirmation. In addition, payment-related details are securely stored to process your financial transactions. We automatically collect your device type, IP address, browser information, and activity logs on the platform. This data helps us improve our service quality and ensure security.

Voluntarily provided information

• Name and contact details provided at registration
• Documents submitted for identity verification
• Messages and information provided when contacting customer support
• Financial details for payments and withdrawals

Automatically collected information

• Device type, operating system, and browser version
• IP address and approximate location
• Activity logs and session data on the platform
• Information from cookies and similar tracking technologies

How is your information used?

The collected information is primarily used for managing your account, processing transactions, and improving service quality. We use this data to verify your identity and prevent fraud. Our customer support team may use this information to resolve your issues. Our technical team analyzes data to monitor platform security and performance. To ensure responsible gaming, we monitor your play patterns and provide assistance when needed.

• To complete account registration and identity verification
• To process deposits, withdrawals, and payment transactions
• To prevent fraud, money laundering, and illegal activities
• To provide customer service and technical support
• To improve platform quality and develop new features
• To implement responsible gaming policies
• To fulfill legal obligations and meet regulatory authority requirements

Is data shared with third parties?

Okbajee app never sells your personal information or transfers it to third parties for advertising purposes. However, limited information may be shared with certain trusted partner organizations necessary for operating our services. Relevant financial institutions may receive the required information for payment processing. Information may be disclosed in cases required by applicable laws in Bangladesh or valid orders from regulatory authorities. In all cases, the utmost care is taken to protect your privacy.

Permitted cases for data sharing

• Payment gateways and financial service providers (for transaction processing only)
• Identity verification service providers (for KYC process)
• Government or regulatory authorities due to legal obligations
• Security partners for fraud and scam prevention

Cases where data sharing is not permitted

• Not sold to advertising or marketing companies
• Not provided to any third party without authorization
• No data is transferred for commercial profit purposes

What do we do to protect your data?

To protect your data, we use industry-standard SSL encryption and advanced security technologies. All sensitive information is stored in encrypted form, and only authorized personnel have access to the data they need. Our systems undergo regular security audits to identify and address any vulnerabilities. Our automated monitoring systems remain active around the clock to detect suspicious activity. However, no online system is completely impenetrable, so it is important that you keep your own password and login credentials secure.

• All data transfers are secured with SSL/TLS encryption
• Two-Factor Authentication support
• Regular security audits and penetration testing
• Limited access control and staff verification process
• Automatic alerts for suspicious logins and transactions

Cookie Policy

Okbajee app uses cookies to enhance your browsing experience. Cookies are small text files stored on your device that help remember your preferences and session information. All cookies other than essential cookies are used based on your consent. You can disable cookies from your browser settings at any time, though this may cause some features to not work properly. We use information obtained from third-party analytics cookies solely for platform improvement purposes.

Your Rights

As a user of our platform, you have certain important rights. You may view the information we hold about you and request corrections where necessary. In specific circumstances, you may request deletion of your data; however, we are obligated to retain certain information for a defined period due to legal or regulatory requirements. You may opt out of marketing communications at any time. To exercise these rights, please contact us directly.

• Your right to access and correct your information
• Right to request deletion of data under specific circumstances
• Right to opt out of marketing communications
• Right to object to data processing
• Right to data portability (in specific cases)

How long is data retained?

All data is retained for as long as your account remains active. Even after account closure, certain information must be retained for a specified period to meet legal obligations, anti-money laundering laws, and regulatory requirements. In accordance with applicable laws in Bangladesh, financial transaction records are generally kept for five to seven years. After the designated period, data is securely deleted or anonymized. We do not retain any data beyond what is necessary.

Policy Changes

We may update this privacy policy from time to time. For any significant changes, we will post a notice on the platform or inform you through your registered contact details. The effective date of the updated policy will be noted at the top of the page. Continued use of the platform after updates will be considered as your acceptance of the new policy. We therefore recommend checking this page regularly.